Order by December 18 to receive in time for Christmas! FREE Shipping on orders over $50.

Order by December 18 to receive in time for Christmas! FREE Shipping on orders over $50.

We'd love to help.

Have a question? Great. We're here to help you 7 days a week and respond within 24 hours. Also, you can find most answers to your questions right on this page.

Shipping and Billing

Do I have to pay tax on my order?

No taxes will be applied to your order.

How much does your product cost?

Our Coconut Oil is priced at $28 USD.

Why was I charged an international transaction fee?

Love Hair is a Canadian operated company based in Toronto, Canada with our shipping facility in the United States. 

Therefore, your credit card company or bank might charge you an international transaction fee of $1-$10 USD that might even display as if it was charged by Love Hair. This fee is not charged by us as it is charged directly by your bank, due to your purchase being placed outside of your country of origin.

This fee is not refundable by us, as this fee is not charged by Love Hair. If you have any questions regarding this fee, please contact your credit card provider.

Do you store my credit card information on file?

We value our customers' privacy and therefore do not store any credit card information on file.

What currency are the prices on your website listed in?

All prices on our website are listed in U.S. currency, and all orders will be charged in USD currency.

What methods of payment do you accept?

We accept all major credit cards including Visa, MasterCard, and American Express.

What carrier will be used to ship my package?

We ship your purchase out using either USPS or Fedex, depending on the shipping method selected at check-out.

How much does shipping cost?

We are happy to offer FREE SHIPPING on all U.S. orders over $50 USD. 

Why do you only ship within the U.S.?

We want our international customers to receive the most seamless experience. International shipping requires a lot of moving parts, like formulation and packaging regulations, and delivery timeframes. We want to make sure all of this is in place before we announce any exciting expansions. Stay tuned!

We offer the following shipping method options below:

  • USPS Priority Mail $7-11 USD (3–5 business days)
  • FedEx 2–Day $13-20 USD (2 business days)
  • FedEx Overnight $14-$29 USD (1 business day)

    All orders will take 1-2 business days to process and ship from our warehouse, regardless of the shipping method selected.

    Please note, shipping costs will vary depending on your location. You will be able to see what the final amount is at check-out. 

    Where is your warehouse located?

    Our warehouse is located in Chicago, IL.

    Why do you only ship within the U.S.?

    We want our international customers to receive the most seamless experience. International shipping requires a lot of moving parts, like formulation and packaging regulations, and delivery timeframes. We want to make sure all of this is in place before we announce any exciting expansions. Stay tuned!

    How long does processing and shipping take?

    All orders will take 1 – 2 business days to process and ship from our warehouse, regardless of the shipping method selected.

    Standard shipping: 3 – 5 business days.
    Express shipping: 1– 2 business days (depending on the method selected at checkout). 

     

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