Order by December 18 to receive in time for Christmas! FREE Shipping on orders over $50.

Order by December 18 to receive in time for Christmas! FREE Shipping on orders over $50.

We'd love to help.

Have a question? Great. We're here to help you 7 days a week and respond within 24 hours. Also, you can find most answers to your questions right on this page.

Return Policy

Do I have to pay for the return shipping cost?

Yes, all customers are responsible for their own return shipping cost.

How do I initiate a return?

Please email our Customer Support team at hello@lovehair.com with your order number within 30 days of purchase if you wish to return your product.

When will I receive my refund?

Once we receive your return tracking information, we will go ahead and issue your full refund back to your original method of payment. Please allow up to 7 business days for your credit to reflect on your statement.

How long do I have to return my purchase?

We are happy to accept returns within 30 days of purchase.

What is your return policy?

We will accept your package back for a full refund within 30 days of purchase if you are unhappy with it. Simply email our Customer Support team at hello@lovehair.com with your order number.

Do you offer returns and exchanges?

Yes, we have a 100% satisfaction guaranteed policy. If you are unsatisfied with your purchase, we will accept your product back for a full refund within 30 days of purchase. Simply email our Customer Support team at hello@lovehair.com with your order number and we’ll be happy to help you. Please note, all customers are responsible for their own return shipping costs.

In the instance that you have received a defective product, please email us and we will be happy to assist you with an exchange.

Help Topics

Questions answered by specific topic.


Search