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Frequently Asked Questions

Do you offer returns and exchanges?

Yes, we have a 100% satisfaction guaranteed policy. If you are unsatisfied with your purchase, we will accept your product back for a full refund within 30 days of purchase. Simply email our Customer Support team at hello@lovehair.com with your order number and we’ll be happy to help you. Please note, all customers are responsible for their own return shipping costs.

In the instance that you have received a defective product, please email us and we will be happy to assist you with an exchange.

Why should I choose Love Hair Pure Coconut Oil over others?

Love Hair Pure Coconut Oil is one of the only beauty grade Coconut Oils on the market today. We have sourced the highest grade of Coconut Oil designed for use on your hair and skin. Our extra virgin Coconut Oil is 100% unrefined and USDA Certified Organic with no added preservatives. We use organic coconuts that are hand picked and pressed within the same day to guarantee the freshest and highest quality of Coconut Oil.

Using a special process of cold-pressing and centrifuge extraction method, it is the most natural way to physically extract the oil from the Coconut while retaining almost all the nutritional benefits. It has a natural, flawless white appearance with a silky and super–fine, non-greasy texture, and has no foul odor or taste, making it perfect for all things beauty–related and safe for oral use as well.

We care a lot about our Earth, so our packaging is 100% recyclable and made from FSC certified card stock. We’ve consciously selected using a glass jar as it is 100% recyclable and can be reused and repurposed over and over again. We also love our furry friends—our product is Certified Vegan and Certified Leaping Bunny cruelty–free.

We’re passionate about you loving not only your hair and skin, but also our Earth.

Why should I only use beauty grade Coconut Oil on my hair and skin?

Love Hair Coconut Oil

We recommend only using beauty grade Coconut Oil on your hair and skin as the quality is much higher than regular cooking grade Coconut Oil. We have sourced the highest grade of Coconut Oil designed for use on your hair and skin. Our extra virgin Coconut Oil is 100% unrefined and USDA Certified Organic with no added preservatives, making it completely safe to use externally and internally.

If you consider alternatives like cooking grade Coconut Oil which is traditionally made from dried and old coconuts (called Copra) with added chemicals during the chemical refining process, our beauty grade Coconut Oil is safe to use on your skin and hair and there is no risk of irritation. You may also notice that cooking grade Coconut Oil can have a chunky texture which does not make for an ideal application. Beauty grade Coconut Oil is smooth and has a silky-fine texture which is perfect for application to the hair and skin.

What does beauty grade Coconut Oil mean?

Beauty grade refers to the high quality virgin Coconut Oil which is the best type of Coconut Oil for your hair and skin. Virgin Coconut Oil is made from the fresh, young coconuts. Our Love Hair Pure Coconut Oil is extra virgin Coconut Oil that is 100% unrefined, and USDA Certified Organic. Our coconuts are hand picked and pressed within the same day to guarantee the freshest and highest quality of Coconut Oil.

Unrefined Coconut Oil is the least processed form of Coconut Oil available and it contains no additional additives—it’s Coconut Oil at its most natural state. Unlike cooking grade Coconut Oil which is traditionally made from dried, old coconuts (called copra) and with added chemicals during the chemical refining process, our beauty grade Coconut Oil is safe to use on your skin and hair and there is no risk of irritation. With its silky-fine texture and fast-absorption capabilities, beauty grade Coconut Oil makes a perfect product for all things beauty related.

What is the difference between refined and unrefined?

The main difference between refined and unrefined Coconut Oil comes down to how it is processed at the manufacturing level based on the types of coconuts used. The process for refined Coconut Oil includes baking the coconuts in high heat prior to the oil being extracted, and then bleaching it to kill off bacteria. This coconuts used in this chemical refining process are typically dried and old coconuts (also known as copra). Refined Coconut Oil traditionally goes through a heat based extraction process which changes the chemical structure of the fatty acids found in the Coconut Oil and therefore, strips away most of the nutritional benefits, natural fatty acids, and the antioxidant and antibacterial capacity of the oil.

Unrefined Coconut Oil is the purest and most natural form of Coconut Oil as it is extracted from fresh coconuts with no chemical processing. Our Coconut Oil in particular is cold-pressed and centrifuged, which refers to the method of extracting Coconut Oil from the coconut milk from the coconut meat. This process helps preserve all of the healthy benefits of the coconut. There is no bleaching or chemical additives involved, just 100% pure Coconut Oil.

How is this Coconut Oil different from regular cooking Coconut Oil?

Love Hair Coconut Oil

Our Love Hair Pure Coconut Oil is extra virgin Coconut Oil that is 100% unrefined, and USDA Certified Organic. Love Hair Coconut Oil uses organic coconuts that are hand picked and pressed within the same day to guarantee the freshest and highest quality of Coconut Oil. Unrefined Coconut Oil is the least processed form of Coconut Oil available and it contains no additional additives—it’s Coconut Oil at its most natural state. Meanwhile, most cooking grade Coconut Oils down your grocery store aisles are refined and use dried and old coconuts (known as copra). These oils go through a chemical refining process and are often deodorized and bleached to give the oil its coloring (commonly referred to as RBD) which impacts the overall quality and strips away the naturally-occurring antioxidant and antibacterial properties, vitamins and nutritional benefits. We do not recommend applying cooking grade Coconut Oil for external use as there is a risk of possible irritation to the skin due to the added chemicals during the chemical refining process.

Our extra virgin Coconut Oil uses a special cold-pressed and centrifuge extraction process which helps to retain most of the antioxidants, antibacterial content, vitamin E, and healthy fatty acid properties (this method retains the highest level of lauric acid than any other Coconut Oil extraction methods). Cold-pressing is the method of extracting coconut milk from the coconut meat (without using heat) and centrifuging is the process of extracting oil from the coconut milk. We use both methods as a standard for our oil production. With its silky-fine texture and fast-absorption capabilities, beauty grade Coconut Oil makes a perfect product for all things beauty related.

What can I use Coconut Oil for?

Coconut Oil has so many benefits for your hair, skin, and health. Below are several ways you can use it:

  • For your hair
  • As a heat protectant
  • As sunscreen
  • As a makeup remover
  • For your body/skin
  • As a moisturizer
  • For shaving
  • As a lip scrub
  • For wrinkles
  • For dental care/oil pulling
  • As a face mask
  • As a highlighter
  • For cooking

Interested in learning why? Click here to read our article on 10 Ways To Use Coconut Oil In Your Beauty Routine.

In short, our 100% natural, raw, unrefined and USDA Certified Organic Coconut Oil is good for just about anything and everything. With no added preservatives or chemicals, you can find many ways to fit Coconut Oil into your beauty routine and healthy lifestyle.

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